Version 5.1

Introduction Installation SysAdmin Network Objects E-mail Signals Access Services Directory Clusters Applications Miscellaneous Licensing   WebMail PBX

Overview Call Control Voicemail Services PBX Center Conference PBX: Call Control Addresses Launching Voice Mail Simultaneous Ringing Call Diverting Call Blocking Call Logs The CommuniGate Pro Signal component can use Automated Rules to process calls and other Signals. If the Administrator granted you a proper right, you can create and modify Signal Processing Rules for your Account. To simplify this process, the WebUser Interface and XIMSS clients allow you to set so-called Simplified Rules. The Simplified Rules have predefined conditions and actions, and you simply enable or disable them, and provide some basic parameters. This section explains how you can set your Simplified Signal Rules using the "stock" WebUser Interface. To set these Rules, log into your Account using the WebUser Interface and open the Call Control page.

Addresses

You need to specify "addresses" to tell your Automated Rules where to send the call to. You can specify an address as:

• a simple name or a number (in this case, this address will be interpreted as an address in your Domain),
• a fully-qualified addresses (name@domainName),
• a complete SIP URI (such as <sip:name@domainName;parameters>)

You can specified several addresses if you separate them using the comma (,) symbols.

You can direct a call to an application, using the application name prefixed with the hash (#) symbol as an address (#applicationName).

Launching Voice Mail

The following section specifies the most popular PBX functions and explains how these functions are implemented in the CommuniGate Pro environment.

Voice Mail

After: 0 sec1 sec2 sec3 sec4 sec5 sec6 sec7 sec8 sec9 sec10 sec11 sec12 sec13 sec14 sec15 sec16 sec17 sec18 sec19 sec20 sec21 sec22 sec23 sec24 sec25 sec26 sec27 sec28 sec30 sec32 sec35 sec37 sec40 sec45 sec50 sec60 sec65 sec70 sec75 sec80 sec90 sec100 sec2 min130 sec140 sec150 sec160 sec170 sec3 min200 sec220 sec4 min260 sec280 sec5 min6 min9 min10 min11 min12 min13 min14 min15 min

On Busy

On Error

After

If this option is selected, then the voicemail application will be started after the specified period of time, or immediately, if your Account has no registered device.

On Busy

If this option is selected, then the voicemail application will be started if any of your devices return the "busy" (486) or "busy everywhere/DND" (600) or Declined (603) code.

On Error

If this option is selected, then the voicemail application will be started if the call fails for any reason other than "no answer", "no response", "busy", "busy everywhere", "declined".

See the Voice Mail section to learn how the Voice Mail application works.

Simultaneous Ringing

You can configure your Account to ring additional devices, persons, or applications.

Alerting

After: 0 sec1 sec2 sec3 sec4 sec5 sec6 sec7 sec8 sec9 sec10 sec11 sec12 sec13 sec14 sec15 sec16 sec17 sec18 sec19 sec20 sec21 sec22 sec23 sec24 sec25 sec26 sec27 sec28 sec30 sec32 sec35 sec37 sec40 sec45 sec50 sec60 sec65 sec70 sec75 sec80 sec90 sec100 sec2 min130 sec140 sec150 sec160 sec170 sec3 min200 sec210 sec220 sec4 min260 sec280 sec5 min6 min9 min10 min11 min12 min13 min14 min15 min

Fork to:

Alerting

When this option is enabled, the incoming calls causes your registered devices to ring. If you do not answer for the specified period of time, the call is "forked" to some other address (device, person, application), while your devices continue to ring. The call is connected to any device that answers it, and at this moment calls to all other devices are cancelled.

After

Use this option to specify for how long the system will ring your own devices before it starts to "fork" to other addresses.

Fork to:

Specify one or several phone numbers or E-mail addresses to direct the incoming call to.

You can use this feature to "fork" your calls to your mobile phone, to your assistant, etc.

If your Account has no registred device, and this option is enabled, the call is immediately "forked" to the specified addresses.

Call Diverting

You can configure your Account to redirect or reject incoming calls based on certain conditions.

Divert Calls

When:	always afterhours work hours -	To:	voice mail busy signal

When

Use this setting to specify when Call Divertion should take place. To learn if the current time is your "afterhours" or "work hours" time, CommuniGate Pro uses your Calendar Settings.

To

Use this setting to specify where incoming calls should be diverted to:

• voicemail - to the Voice Mail application
• address - to the specified address
• busy signal - the signal is rejected with this Rule.

Call Blocking

You can configure your Account to block certain call from ringing your devices.

Block Calls

From:	Blacklisted Addresses	To:	voice mail busy signal

From

Use this setting to specify which calls should be blocked:

• Blacklisted - the addresses included into the Blocked Address Book.

To

Use this setting to specify how to block the calls:

• voicemail - redirect calls to the Voice Mail application
• busy signal - reject calls

Call Logs

CommuniGate Pro places information about your Incoming and outgoing calls in the Call Logs, and stores them as files in your Account File Storage.

You can use the WebUser Interface to view these logs:

JanFebMarAprMayJunJulAugSepOctNovDec 19981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020 Filter:  5 of 189 selected
When  Type Name Party  Time  Cost  03-Dec 3:22:30AM  incoming  John Smith  john@smith.dom      07-Dec 1:01:17AM  incoming    +1415551212      07-Dec 3:03:42PM  outgoing    275      08-Dec 7:36:33PM  incoming  CG Sales  sales@communigate.com      09-Dec 7:28:12PM  outgoing    16505551212